Wet timing belt disintegrated, new engine required outside warranty

Faults and Technical chat for the Vauxhall Grandland
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Rustynuts
Posts: 1
Joined: Wed May 29, 2024 3:56 pm

Post by Rustynuts »

Now this article is worth a read, and lets face it most of us on here probably already knew this.......


https://www.msn.com/en-gb/cars/news/psa ... 755a&ei=18

Ant
Posts: 1
Joined: Fri May 31, 2024 4:50 pm

Post by Ant »

Evening I have read through all posts on this topic looking for some advice, today vauxhall have broken my resolve, I have 2019 grandland x two weeks ago the oil pressure light came on I got recovered to my local dealership where I brought the vehicle 18 months ago on PCP. They then did diagnostics and informed me i needed a new engine 7000 my heart dropped but all seemed OK they asked for my last service which I had done at an independent garage along with an mot, they challenged the service tick sheet stating this was not satisfactory as they need a full breakdown of parts used and oil but they then spoke to the independent garage and some documentation was provided and they informed me it was going to the warranty person the following day I thought this sounds OK they called me the next day and stated I would have to go to Vauxhall customer services direct now for a possible goodwill gesture as I had done over my mileage.
I raised this with Vauxhall yesterday and they informed me although I had not gone over my mileage the dealership had only provided my service paperwork and no other history when I brought the car i only had the book stamped granted this was Vauxhall dealerships, i challenged this and the situation is now back to my service paperwork they won't accept this.
I am now in a situation where I need 7000 for the new engine fitted, which I have not got and would put me in financial difficulty for a loan and the PCP
I still owe 2 and a half years on the PCP
I have no car.
I have followed some previous advice given but no reply from the CEO.
I don't know what to do or where to turn now, like others have mentioned it is really stressful.
What are my options
Saabsandmusic
Posts: 1
Joined: Sat Jun 01, 2024 10:32 am

Post by Saabsandmusic »

So, my 2019 Grandland with 40k and full vauxhall service history now has been diagnosed with wet belt, dealer quoting 2k to repair and car is 1 week out of its extended warranty because previous grandland had to be taken back because of numerous faults, car entering last year of its lease, so its undriveable yet I still have to pay lease and seemingly another 2k in repairs, is it worth battling with Vauxhall
chaymond
Posts: 3
Joined: Sat Apr 13, 2024 8:36 am

Post by chaymond »

Saabsandmusic wrote: Sat Jun 01, 2024 10:39 am So, my 2019 Grandland with 40k and full vauxhall service history now has been diagnosed with wet belt, dealer quoting 2k to repair and car is 1 week out of its extended warranty because previous grandland had to be taken back because of numerous faults, car entering last year of its lease, so its undriveable yet I still have to pay lease and seemingly another 2k in repairs, is it worth battling with Vauxhall
Definitely worth fighting. The extended warranty is 6 years at least I have heard up to 10 years elsewhere. Mine is a 2019 model and with full service history albeit not all with Vauxhall and mine was repaired for free. Thought I’d have to argue the case. Guess it depends on the dealership you use for the repair.
Adzkyle
Posts: 7
Joined: Fri Jan 12, 2024 1:51 pm

Post by Adzkyle »

Incredibly frustrating that Vauxhall seem to pick and choose who gets this fixed for free. Despite months of complaining they point blank refused to pay for anything but the parts. This resulted in a labour bill of £950 for me to pay. What a scam. To make matters worse the engine still isn’t working properly. High Revs for no reason, shuddering and still burning through oil at an alarming rate.
I have been told I can take it back for them to look at again but once again I would be liable for all costs involved. Disgusting company.
Hedge77
Posts: 3
Joined: Thu May 23, 2024 9:05 am

Post by Hedge77 »

Just to update my situation. I have it confirmed it was my welt belt and my dealership were quoting just under £6k to repair. I got onto Vauxhall the same day who eventually got back to me to say because my local mechanic didnt use approved parts on my last service they wouldnt cover the full cost but 50% of it. I call BS tbh as its under 6 years of age and under 60k miles and shouldnt be happening! Tomorrow marks 3 weeks without a car which is impacting my life. I have 2 years to run on my PCP and I have also emailed my finance company to see if they can solve it for me as I am a complete loss what to do for the best now.
Adzkyle
Posts: 7
Joined: Fri Jan 12, 2024 1:51 pm

Post by Adzkyle »

I forgot to add, after they “fixed it” my auto turn off no longer works.
scotspie501
Posts: 49
Joined: Thu Apr 20, 2023 5:33 pm

Post by scotspie501 »

send me your e-mail address and i,ll send you info that happened to me

they know about this
Hedge77
Posts: 3
Joined: Thu May 23, 2024 9:05 am

Post by Hedge77 »

scotspie501 wrote: Wed Jun 05, 2024 11:54 am send me your e-mail address and i,ll send you info that happened to me

they know about this
Can't PM so mine is hodgey1999@hotmail.com
Big Mo 86
Posts: 1
Joined: Sun Jun 16, 2024 7:49 am

Post by Big Mo 86 »

On Saturday the 11th of May, the car went through a service at Arnold Clark Kia Kirkcaldy. We were told that three things needed to be looked at, but nothing was serious. The bonnet was catching, and new brakes and tires would need to be replaced before winter. The car is a 2019 plate with 61k miles and never missed a service.

On Sunday the 12th of May, the engine management light came on. (The next day)

On Monday the 13th, my partner took the car to Arnold Clark and was told it was a sensor. The light was off when she got back in the car.

On Tuesday the 14th, the light was back on. I phoned Arnold Clark and explained the situation. I was told to bring it in, but that the car was perfectly safe to drive.

The light then went off.

On Monday the 20th, the car broke down. With no light been visable at all

On Tuesday the 21st, we the car taken to Arnold Clark Kia, where they said they would take a look at it.

On Thursday the 30th of May, after being told it was a faulty wet belt, they said the car would need to go to a Vauxhall-approved Arnold Clark, so it was sent from Fife to East Kilbride.

On Friday the 31st, the car arrived in East Kilbride.

While the car was there, we were told the engine was knackered and that we should contact Vauxhall to see if they would pay any goodwill towards getting the car fixed.

On Thursday the 6th of June, Arnold Clark contacted me and told me all their investigation work had been carried out and sent to vauxhall for their final decision.

Friday the 14th we received and email feom vauxhall to say the investigation was almost complete but they needed information from last year's service. We've had the car 2 years and both services have been carried our by arnold clark. I feel it's now getting the point they're trying to blame us, even though from the last 2 services there was no mention of the wet belt. Somethings just not sitting right with me about this.

During this whole process 25 days we've not had or been offered a courtesy car we have asked, we don't have another car, my partner who's a social worker can't get to her work. We've also got a daughter who's classed as disabled and we can't get her out, she has severe autism and ADHD and won't go on public transport. During the time that the car was in kirkcaldy I was made aware from a mechanic , that with my car a vauxhall Grandland x, wet belt issues are a massive problem with the car, and having looked online there's a massive vauxhall forum, with thousands of people having the same issue. Now during our latest service the wet belt was never spoke about to be replaced or saying it was damaged all that was said to us is what I've said at the start.

I worked this on Friday the 14th in my notes as I contacted citizens advice who offered zero help, I'm going to contact trading standards on Monday. As of Monday our cars been off the road for 4 weeks. Come this Tuesday our car has been on an Arnold clark premise for 4 weeks with nothing been done
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