Cam belt replacement after 34,000 miles

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GXE
Posts: 19
Joined: Sat Nov 10, 2018 7:47 am

Post by GXE »

Update on my above post of 23rd August:
Following further inspection on 10th September, Vauxhall dealer replaced engine oil (again) and said to come back after a further 600 miles, or sooner if low oil light comes on. Will provide further update in due course...

GXE
Posts: 19
Joined: Sat Nov 10, 2018 7:47 am

Post by GXE »

UPDATE: Dealer told me engine needs replacing. Had to contact Customer Services, Goodwill Team. They then wrote 11 October 2024:
"This e-mail serves the purpose of confirming that there is warranty for the engine on your vehicle, please get in touch with the garage to see if the repair will be claimed under warranty or not, naturally they would need to make a claim for it.
If the claim gets rejected get back to us so we can review your request from our side. "

I expected call back from Dealer 2 weeks ago. Chased,told waiting for response from the Technical Team and now the contact is on leave until next Tuesday...should have only been a week turn-around.
Peterlc
Posts: 1
Joined: Wed Nov 06, 2024 7:23 pm

Post by Peterlc »

I’ve got a 2021 Vauxhall grandland, it had it’s 3rd service around march April time. Just after the last service the oil warning light came on I took it into the dealership who said straight away that the issue is with the wet belt we can get it replaced but had to get authority from Vauxhall customer care. After waiting for 2 weeks they came back saying they wouldn’t do it because the mileage was out between services. This shouldn’t be a warranty problem but a manufacturer problem.
Mrs C
Posts: 1
Joined: Thu Nov 14, 2024 9:32 am

Post by Mrs C »

I have a 68 plate auto petrol (~31,000m) and had this issue. Car intermittently went into limp mode over a 12 month period, but would right itself. Took it to Vauxhall dealership who plugged it into computer and said nothing was wrong on two occasions.
After looking on this forum I worked out it could be wet timing belt ‘known fault’ . Took it to a different Vauxhall dealership asking them to check it and I was right. They said it had an extended warranty ( not something I had paid for - bought car 5 years ago- 2nd owner). Got it fixed FOC. If I can get it fixed FOC so should others..). Car was 5 years old with about 31000miles on the clock when it was finally fixed. It seems to depend on which garage you go to. Good luck everyone.
GXE
Posts: 19
Joined: Sat Nov 10, 2018 7:47 am

Post by GXE »

UPDATE on my posts above:
After chasing the dealer several times over the last 2 weeks I spoke with him yesterday (he was awaiting a response from the techincal section). He said, that the issue with the engine was not part of the "special cover" (whatever that is, as I have no details). He advised I should go back to Customer Services Goodwill Team to pursue the warranty (why the dealer couldn't do this is beyond me). So I am now awaiting the Goodwill team response. Why do I get the feeling I'm being given the runaround? The car is now beyond the date for its annual service due to the delays, but the dealer assured me this would not invalidate any claim (we shall see).
scotspie501
Posts: 67
Joined: Thu Apr 20, 2023 5:33 pm

Post by scotspie501 »

HI

its 0/20W oil dont use 0/30W thats the issue
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