Ordered Grandland Elite

[jordan681]

Hi all,

I ordered a Grandland Elite 1.2 Auto in December through the Motability Scheme, to date I am still waiting for my vehicle, I am in contact with my dealership, all be it I'm the one making phone calls, and have been told the delivery date of my vehicle is 99/99/9999 as entered by the Vauxhall factory.

My concern is that 2 weeks after i ordered my car, Vauxhall changed the spec levels of the Grandland range. Does anyone know if they will supply the vehicle I actually ordered or will it be an alternative vehicle, I have tried to get an answer from my dealer and Vauxhall customer services, but no one will answer the question.

I find it highly frustrating that Vauxhall would accept an order for a vehicle they knew they would not be building anymore...

Any help would be appreciated

Thanks
Paul

[GRANDLANDX68]

Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,

[jordan681]

Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,

Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

[GRANDLANDX68]

Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,

Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

This is the email for the CEO office.

Paul.Willcox@vauxhall.co.uk

[jordan681]

Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,

Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

This is the email for the CEO office.

Paul.Willcox@vauxhall.co.uk

Thank you.. email away...

[GRANDLANDX68]

Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

This is the email for the CEO office.

Paul.Willcox@vauxhall.co.uk

Thank you.. email away...

[Beta]

I'd be interested in hearing how you get on, I ordered a diesel auto ultimate also in December, also on the motability scheme heared nothing from the dealer so called in last month to be told there is no build date but an estimated delivery date the same as yours 99/99/9999. The dealer did say the expected lead times are now 18 months.

[Rossvaldo]

I'm in the same boat. Ordered a Grandland Elite in December through the motabilty scheme, dealer has been pretty much useless. Getting no response from them via email now. Lost my last car when DLA changed to PIP then after winning the appeal I ordered the Grandland, so I'm without a car for now

[Buggy1967]

I cant get my dealership to respond to my emails. I work full time so can't just pop in on the off chance and with my disabilities. My Sturdays are usually spent recovering fro. My weeks work.