Ordered Grandland Elite

All Vauxhall Grandland related discussions
jordan681
Posts: 4
Joined: Tue Jun 07, 2022 11:40 am

Post by jordan681 » Tue Jun 07, 2022 11:46 am

Hi all,

I ordered a Grandland Elite 1.2 Auto in December through the Motability Scheme, to date I am still waiting for my vehicle, I am in contact with my dealership, all be it I'm the one making phone calls, and have been told the delivery date of my vehicle is 99/99/9999 as entered by the Vauxhall factory.

My concern is that 2 weeks after i ordered my car, Vauxhall changed the spec levels of the Grandland range. Does anyone know if they will supply the vehicle I actually ordered or will it be an alternative vehicle, I have tried to get an answer from my dealer and Vauxhall customer services, but no one will answer the question.

I find it highly frustrating that Vauxhall would accept an order for a vehicle they knew they would not be building anymore...

Any help would be appreciated

Thanks
Paul

GRANDLANDX68
Posts: 895
Joined: Tue Nov 26, 2019 6:53 pm

Post by GRANDLANDX68 » Tue Jun 07, 2022 12:41 pm

Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey with Intelligrip Adaptive Traction System
Grandland Global Forum Moderator

jordan681
Posts: 4
Joined: Tue Jun 07, 2022 11:40 am

Post by jordan681 » Tue Jun 07, 2022 12:45 pm

GRANDLANDX68 wrote:
Tue Jun 07, 2022 12:41 pm
Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,
Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

GRANDLANDX68
Posts: 895
Joined: Tue Nov 26, 2019 6:53 pm

Post by GRANDLANDX68 » Tue Jun 07, 2022 12:53 pm

jordan681 wrote:
Tue Jun 07, 2022 12:45 pm
GRANDLANDX68 wrote:
Tue Jun 07, 2022 12:41 pm
Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,
Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

This is the email for the CEO office.

Paul.Willcox@vauxhall.co.uk
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey with Intelligrip Adaptive Traction System
Grandland Global Forum Moderator

jordan681
Posts: 4
Joined: Tue Jun 07, 2022 11:40 am

Post by jordan681 » Tue Jun 07, 2022 1:17 pm

GRANDLANDX68 wrote:
Tue Jun 07, 2022 12:53 pm
jordan681 wrote:
Tue Jun 07, 2022 12:45 pm
GRANDLANDX68 wrote:
Tue Jun 07, 2022 12:41 pm
Hi jordan681 (Paul) and Welcome to the forum.

Sorry to hear of the issues you are having. Have you tried to contact the Vauxhall CEO office as they normally can get more information if Vauxhall customer service fails.
Some members on the forum have found the same issue as you and when the Vehicle has turned up it does not have the features they ordered due to spec changes and the parts/chips shortages,
Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

This is the email for the CEO office.

Paul.Willcox@vauxhall.co.uk
Thank you.. email away... :D

GRANDLANDX68
Posts: 895
Joined: Tue Nov 26, 2019 6:53 pm

Post by GRANDLANDX68 » Tue Jun 07, 2022 5:53 pm

jordan681 wrote:
Tue Jun 07, 2022 1:17 pm
GRANDLANDX68 wrote:
Tue Jun 07, 2022 12:53 pm
jordan681 wrote:
Tue Jun 07, 2022 12:45 pm


Hi GRANDLANDX68

Thank you for the comment, I don't suppose you can point me towards the contact details for the Vauxhall CEO office.. and I will contact them to try and get an answer..

This is the email for the CEO office.

Paul.Willcox@vauxhall.co.uk
Thank you.. email away... :D
👍
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey with Intelligrip Adaptive Traction System
Grandland Global Forum Moderator

Beta
Posts: 3
Joined: Mon Jun 13, 2022 8:27 am
Location: West Midlands

Post by Beta » Mon Jun 13, 2022 8:53 am

I'd be interested in hearing how you get on, I ordered a diesel auto ultimate also in December, also on the motability scheme heared nothing from the dealer so called in last month to be told there is no build date but an estimated delivery date the same as yours 99/99/9999. The dealer did say the expected lead times are now 18 months.
Grandland Ultimate 1.5 diesel auto blue with black roof, on order.

Rossvaldo
Posts: 2
Joined: Mon Jun 13, 2022 2:36 pm

Post by Rossvaldo » Mon Jun 13, 2022 3:14 pm

I'm in the same boat. Ordered a Grandland Elite in December through the motabilty scheme, dealer has been pretty much useless. Getting no response from them via email now. Lost my last car when DLA changed to PIP then after winning the appeal I ordered the Grandland, so I'm without a car for now 🙄

Buggy1967
Posts: 20
Joined: Wed Jan 30, 2019 8:35 pm

Post by Buggy1967 » Tue Jun 14, 2022 7:30 pm

I cant get my dealership to respond to my emails. I work full time so can't just pop in on the off chance and with my disabilities. My Sturdays are usually spent recovering fro. My weeks work.

jordan681
Posts: 4
Joined: Tue Jun 07, 2022 11:40 am

Post by jordan681 » Fri Jul 01, 2022 5:12 pm

Hi, had an update on my order, it has been amended to a Grandland Ultimate, however, no one can say if my advance payment will change.

I have said that due to the order changing through no fault of mine, I will not pay more than I was originally quoted. As Vauxhall should not have accepted my order knowing the vehicle spec levels were changing 2 weeks after I placed my order.

Has anyone else had this..?

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