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Unable to update after download

Posted: Sun Mar 06, 2022 3:54 pm
by Richm
Hi! I have a problem getting my updates into the car. I have downlloaded everything (map and info updates) using the Vauxhall Update program. Although it took forever to download and copy to the USB, it seemed to finish OK.
When I put the USB in the car, I get 2 messages:
1. There are no files on the media
then
2. The update is not compatible with your hardware

After the first failure I erased everything and tried again (3 hours download and copy!). Same result.

I have earlier managed to install an info update (2 months ago) but I'd really like to update the maps while it's still free.
Anyone got any ideas?

Download is to PC running Windows 10 at Microsoft's latest level.

TIA,
Richard

Re: Unable to update after download

Posted: Sun Mar 06, 2022 6:16 pm
by GRANDLANDX68
Hi Richm

I would try another USB drive as this one might have become faulty and this is why your having issues.

Re: Unable to update after download

Posted: Sun Mar 06, 2022 11:34 pm
by Richm
Thanks for your reply. I'll try again tomorrow.

Re: Unable to update after download

Posted: Mon Mar 07, 2022 4:11 am
by GRANDLANDX68
Richm wrote: Sun Mar 06, 2022 11:34 pm Thanks for your reply. I'll try again tomorrow.
👍🏻

Re: Unable to update after download

Posted: Wed Mar 09, 2022 2:49 pm
by Richm
I tried another USB stick but it didnt make any difference. In the end, I ignored the infotainment system update and just downloaded/installed the map update. That went OK, so I'm going to leave it that!

Thanks for the advice.

Re: Unable to update after download

Posted: Wed Mar 09, 2022 2:54 pm
by GRANDLANDX68
oh ok that a shame glad you managed to sort your map updates.

Re: Unable to update after download

Posted: Wed Mar 09, 2022 9:10 pm
by brucey
The Grandland seems to be quite sensitive to USB sticks. I had similar issues and it ended up that the only one that worked from both the PC and car end was a 64GB Sandisk Ultra Flair, I bought mine from Argos for 15 quid to try and make sure I didn't get a fake (there are a lot out there).

Re: Unable to update after download

Posted: Thu Mar 10, 2022 11:22 am
by Mullp
I had exactly the same problem as the o/p, and i did exactly the same deleted both updates and just did the maps, I wonder if there's a problem with the firmware update?

Re: Unable to update after download

Posted: Sat Mar 12, 2022 12:02 pm
by brucey
Well, I did the nav update first and then it didn't like the map. I still have the map to do, just waiting to do a long drive to put it in...

Re: Unable to update after download

Posted: Fri Apr 01, 2022 7:32 am
by HS10
Anyone can share the link to the maps update download?