All Vauxhall Grandland related discussions
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Post by Daz » Wed Feb 16, 2022 2:38 pm

:?: Hi, ordered Grandland elite on 01/10/2021.Could anybody give us a clue as to when I might get delivery of this vehicle. The dealership(wilson+Co) haven't bothered keeping me informed of anything. Thanks.

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Post by GRANDLANDX68 » Wed Feb 16, 2022 4:08 pm

HI Daz and Welcome to the forum.

Time frames are varying much more than normal due to part and chip shortages.
Your dealership should be able to give you a timeframe to when your car should be available.
If your not having much luck with them then try contacting Vauxhall Customer care who may be able to help you get this information.
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey with Intelligrip Adaptive Traction System
Grandland Global Forum Moderator

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Post by premkn » Mon Feb 21, 2022 1:12 am

Ordered mine Mid August 2021, no update from Dealership, apart from no date as yet every month since, have lodged via CEOs office, and they are much more responsive, have got an April 25th delivery date from them. So i ordered the Elite, but there is no Hybrid elite anymore, only GSLine & Ultimate. ... oc-id/2463

"Further to your email received on Thursday 3rd February.

We contacted Vauxhall Production regarding the build date for the upgraded vehicle and can confirm the earliest estimated build date advised is April 2022.

I will continue to monitor the progress and update you in a months time, before close of business on Thursday 10th March 2022.

We appreciate your patience and should you require assistance prior to the above date, please reply to our email and I will be happy to help."

So have asked if its confirmed if i;m getting a free upgrade from the Elite to the Ultimate, there are a few differences.

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Post by Waiting » Thu Feb 24, 2022 4:49 pm

I ordered the elite motability also dealer has told me will be upgraded to ultimate but not trusting this and still no delivery date either

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Post by Carpfisher » Fri Feb 25, 2022 11:19 am

Ordered our new Grandland Ultimate yesterday the 24th and was told delivery would be probably mid September. We have been using the same salesman for the last 12 plus years had 4 cars and found him upfront regarding delivery times. He said he is currently waiting on nearly 200 cars himself not the dealership and not all Grandland but a clue that delays are right across the range and other makers can’t even guarantee the car would even be made because of them changing models and moving to electric vehicles he did mention the combo was due for replacement and some orders wouldn’t be delivered.

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Post by Buggy1967 » Fri Feb 25, 2022 7:20 pm

I ordered my Grandland Elite in December 2021 and was given a delivery date of around July2021. Ive not been told any information about free upgrades to Ultimate model. In fact I've been told the opposite. I would get a lower spec car. As a mobility customer I'm thinking of cancelling the order and going elsewhere.

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Post by Carpfisher » Fri Feb 25, 2022 8:11 pm

Not sure of your location or who the dealer is but personally if they refuse I would cancel the order then re order a Ultimate .

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Post by Buggy1967 » Fri Feb 25, 2022 8:20 pm

I'm in the Black Country and my mobility advisor is looking into this further and getting back to me when he finds out more information. But I agree if I don't get the spec I want or a free upgrade. I will cancel

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Post by Carpfisher » Fri Feb 25, 2022 8:40 pm

I’m sure you will be fine my salesman told me there’s such a shortage of new cars they can sell above manufacturers price he even pointed out to the forecourt and said there’s half a dozen used cars with above new price.

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Post by premkn » Sat Feb 26, 2022 5:19 pm

After my last update 5 days ago from the Executive Support Manager, I've had a text and email from my dealership today: "You new car has an anticipated arrival date to us of week commencing 6th June 2022" and then an email from dealership to say

"We have checked on the system and a few other Grandland orders placed before yours and they are being built to their original specification. I have just double checked on your order and it does appear it is being built as it’s original Elite specification"

After expressing my dismay, a further response:

"Production has started at the factory of the new Grandland and we received our first Launch Allocation on Thursday and our understanding is that they’re building these vehicles first before they start the production on the sold vehicles, the additional delay on these vehicles was caused due to the long lead time originally which collided with a model change and also the movement of the factory at Vauxhall, however Vauxhall have been good as although the price of these vehicles have increased, they have held the price of the sold orders as have we in terms of the trade in prices and Vauxhall have also honoured the interest rates which have since increased. At this stage if we were to ask Vauxhall to change to a different specification to manufacturer as it is confirmed as they are making a batch of Elite models to match the sold orders, they would remove the price protection as they haven’t sold the Ultimate at the previous price and the latest price would apply, it would also mean you’d move onto the new marketing programmes which aren’t as attractive as the previous and the interest rates are higher, so whilst there is no added benefit in terms of model upgrade, there is also no disadvantage at this stage. The positive thing is we have a firm date for production of these vehicles, which actually isn’t as far as some 8-9 weeks which includes shipping and handling time of 3 weeks. With regards to the finance extension, interestingly this is the only one we’ve had to administer, and we are happy to contact them today and advise them of the likely delivery date.
I’m sorry that you feel disappointed, however having seen the new vehicles now I’m sure you will be thrilled once they arrive and it will be well worth the wait."

"I will place a copy of this email to Vauxhall now and get back to you.
I understand how you feel, these are strange times and we are doing the best we can keeping you updated with all we know.
We will certainly ask Vauxhall with these notes, in the meantime would you like us to arrange the extension? "

FYI my PCP deal on my current Astra K ran out in December, (should have received the car in November, that what was sold to me), then Vauxhall Finance granted me a 3 month extension, paying the same monthly figure, which has now finished, so they have to extend again. I will probably need to get another 6 months Tax, as it finished in June.

So lets see what Vauxhall say and i will probably get in touch with the Executive dealing with my case.

Highly frustrating, don't feel valued as a loyal customer. Fed up!.

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