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Unable to suscibe to live navigation

Posted: Thu Sep 30, 2021 6:45 pm
by gra108
When pressing the discover key on the vauxhall connect store for my grandland x i recieve the message. Your grandland x (vin no) is not compatable.
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Also i cannot set the privacy mode as it is not displayed on any menus..
Local dealer has no idea of how to fix,
Opened case with Vauxhall Customer Care. Inform me there is nothing they can do.

A ny ifeas on way forward are appreciated

Re: Unable to suscibe to live navigation

Posted: Wed Oct 06, 2021 12:51 pm
by gra108
After issue was escalated to Technical it started working. Nobody so far from Vauxhall Customer care has informed me about the new status.

Re: Unable to suscibe to live navigation

Posted: Wed Oct 06, 2021 1:46 pm
by GRANDLANDX68
Good to hear its fixed .

The privacy mode does not display

Posted: Mon Nov 01, 2021 12:11 pm
by gra108
I have tried the pressing of the B and E button the message asks me if I want to disable GPS location services.

have tried enable all the service in the map option.
privacy mode still does not appear. Case has been raised and escalated to Technical. Still awaiting a reply.
has anybody else had this issue and managed to resolve it.

Re: Unable to suscibe to live navigation

Posted: Mon Nov 08, 2021 12:29 pm
by gra108
The answer to privacy mode not displaying is found at Vauxhall Customer care, got to contact and then look at the FAQ section. It explains how the new Privacy mode is activated. It seems privacy mode only display on the older infotainment screens not on the new ones, it s all to do with activating GEO location mode and ticking the data sharing on the map menu settings.

Re: Unable to suscibe to live navigation

Posted: Mon Nov 08, 2021 1:57 pm
by GRANDLANDX68
👍🏼