Wet timing belt disintegrated, new engine required outside warranty

[Adzkyle]

I forgot to add, after they “fixed it” my auto turn off no longer works.

[scotspie501]

send me your e-mail address and i,ll send you info that happened to me

they know about this

[Hedge77]

send me your e-mail address and i,ll send you info that happened to me

they know about this

Can't PM so mine is hodgey1999@hotmail.com

[Big Mo 86]

On Saturday the 11th of May, the car went through a service at Arnold Clark Kia Kirkcaldy. We were told that three things needed to be looked at, but nothing was serious. The bonnet was catching, and new brakes and tires would need to be replaced before winter. The car is a 2019 plate with 61k miles and never missed a service.

On Sunday the 12th of May, the engine management light came on. (The next day)

On Monday the 13th, my partner took the car to Arnold Clark and was told it was a sensor. The light was off when she got back in the car.

On Tuesday the 14th, the light was back on. I phoned Arnold Clark and explained the situation. I was told to bring it in, but that the car was perfectly safe to drive.

The light then went off.

On Monday the 20th, the car broke down. With no light been visable at all

On Tuesday the 21st, we the car taken to Arnold Clark Kia, where they said they would take a look at it.

On Thursday the 30th of May, after being told it was a faulty wet belt, they said the car would need to go to a Vauxhall-approved Arnold Clark, so it was sent from Fife to East Kilbride.

On Friday the 31st, the car arrived in East Kilbride.

While the car was there, we were told the engine was knackered and that we should contact Vauxhall to see if they would pay any goodwill towards getting the car fixed.

On Thursday the 6th of June, Arnold Clark contacted me and told me all their investigation work had been carried out and sent to vauxhall for their final decision.

Friday the 14th we received and email feom vauxhall to say the investigation was almost complete but they needed information from last year's service. We've had the car 2 years and both services have been carried our by arnold clark. I feel it's now getting the point they're trying to blame us, even though from the last 2 services there was no mention of the wet belt. Somethings just not sitting right with me about this.

During this whole process 25 days we've not had or been offered a courtesy car we have asked, we don't have another car, my partner who's a social worker can't get to her work. We've also got a daughter who's classed as disabled and we can't get her out, she has severe autism and ADHD and won't go on public transport. During the time that the car was in kirkcaldy I was made aware from a mechanic , that with my car a vauxhall Grandland x, wet belt issues are a massive problem with the car, and having looked online there's a massive vauxhall forum, with thousands of people having the same issue. Now during our latest service the wet belt was never spoke about to be replaced or saying it was damaged all that was said to us is what I've said at the start.

I worked this on Friday the 14th in my notes as I contacted citizens advice who offered zero help, I'm going to contact trading standards on Monday. As of Monday our cars been off the road for 4 weeks. Come this Tuesday our car has been on an Arnold clark premise for 4 weeks with nothing been done

[Bluebird2008]

I have a 2019 Grandland X purchased new, has 27,000 miles and which has been service every year except 2023, after the MOT this year the "oil pressure Warning light came on and the car went into limp mode while over taking a vehicle nearly causing a head on crash. Due to the well known issues with the wet belt disintegration the service manager explained that the warranty had been extended to 10 years, however Vauxhall customer service have refused to provide any assistance in covering the replacement due to the missing service in 2023, even though they know its manufacturing fault. They literally cut you off in conversation quoting off a text, that they have made their decision and that's final and will escalate the complaint. I have spoken with the motor ombudsman who asked if i could provide written proof of the 10 year extended warranty on the wet belt but the dealership said there isn't any the trade just know its 10 years. I have a copy of the service bulletin issued in March 2021 from this forum which i also asked the dealership for but they said its more than their jobs worth to provide it!!?? its like Vauxhall are purposely hiding this issue, customer service blocking complaints and refusing to deal with it and hiding the information around the well document engineering fault Has any one had any success in getting a contribution from Vauxhall to cover the disintegration of the wet bel which isn't fit for purpose or getting a response from the CEO office, I emailed them 3 weeks ago with no acknowledgment to date.

[Hedge77]

On Saturday the 11th of May, the car went through a service at Arnold Clark Kia Kirkcaldy. We were told that three things needed to be looked at, but nothing was serious. The bonnet was catching, and new brakes and tires would need to be replaced before winter. The car is a 2019 plate with 61k miles and never missed a service.

On Sunday the 12th of May, the engine management light came on. (The next day)

On Monday the 13th, my partner took the car to Arnold Clark and was told it was a sensor. The light was off when she got back in the car.

On Tuesday the 14th, the light was back on. I phoned Arnold Clark and explained the situation. I was told to bring it in, but that the car was perfectly safe to drive.

The light then went off.

On Monday the 20th, the car broke down. With no light been visable at all

On Tuesday the 21st, we the car taken to Arnold Clark Kia, where they said they would take a look at it.

On Thursday the 30th of May, after being told it was a faulty wet belt, they said the car would need to go to a Vauxhall-approved Arnold Clark, so it was sent from Fife to East Kilbride.

On Friday the 31st, the car arrived in East Kilbride.

While the car was there, we were told the engine was knackered and that we should contact Vauxhall to see if they would pay any goodwill towards getting the car fixed.

On Thursday the 6th of June, Arnold Clark contacted me and told me all their investigation work had been carried out and sent to vauxhall for their final decision.

Friday the 14th we received and email feom vauxhall to say the investigation was almost complete but they needed information from last year's service. We've had the car 2 years and both services have been carried our by arnold clark. I feel it's now getting the point they're trying to blame us, even though from the last 2 services there was no mention of the wet belt. Somethings just not sitting right with me about this.

During this whole process 25 days we've not had or been offered a courtesy car we have asked, we don't have another car, my partner who's a social worker can't get to her work. We've also got a daughter who's classed as disabled and we can't get her out, she has severe autism and ADHD and won't go on public transport. During the time that the car was in kirkcaldy I was made aware from a mechanic , that with my car a vauxhall Grandland x, wet belt issues are a massive problem with the car, and having looked online there's a massive vauxhall forum, with thousands of people having the same issue. Now during our latest service the wet belt was never spoke about to be replaced or saying it was damaged all that was said to us is what I've said at the start.

I worked this on Friday the 14th in my notes as I contacted citizens advice who offered zero help, I'm going to contact trading standards on Monday. As of Monday our cars been off the road for 4 weeks. Come this Tuesday our car has been on an Arnold clark premise for 4 weeks with nothing been done

Did you get any joy?
Over 2 months without my motor now

[eltel05]

Hi all,

Just after a bit of advice, i picked up my 2021 Grandland X 1.2 SRI last week & my mechanic friend has said to investigate these issues. Car running perfectly at the moment but i want to prevent this from happening, any advice on what action to take?

Thanks

Tel

[McD]

send me your e-mail address and i,ll send you info that happened to me

they know about this

Hi, could you send on the info to me as well please?

We’ve just had the warning lights coming on, booked into an Arnold Clark Vauxhall dealer next week. So I’d like to be prepared for their staff and Vauxhall’s CC team too

Thanks so much

My email address is iain_25@yahoo.com

[Kclements260]

Can anyone give me any advice /hope ! We have a 2018 grandland x that had the wet belt issue april 2023 . Vauxhall eventually replaced it free of charge . Around 3 weeks ago the car broke down , engine warning light exact same as last time illuminated and the car went limp . Taken to vauxhall for diagnostic and its happened again . Low oil pressure and they have told us it needs a new engine at a cost of £7300 . Dealership have fought our corner but vauxhall are offering only 15% ! We have lodged a complaint and the dealership have escalated for the decision to be reviewed again . Where do we stand ? Do we have any hope of them covering the cost . The last service was April and we have only done 900 miles since then. Total of 50,000 on the clock .

[Ago505]

Having the same issue at the moment. 2020 plate 40000 miles on the clock brought 2nd hand in Feb 2024. Vauxhall dealer ship York Ward and Rowlatt have said that because it only has 2 services (2022 and 2023) they cannot apply for Vauxhall to pay for it? Has anyone had any luck challenging this? I cannot believe how many years this has been and issue and that there is not a major recall here.