Wet timing belt disintegrated, new engine required outside warranty

[GXE]

I have not read all the replies but see my post: "Cam belt replacement after 34,000 miles". This was undertaken free of charge.

[DaPa]

Any news/updates on recalls or uprated belt?

[Aodo20]

2018 turbo wet belt disintegrated and advised needed new engine as disintegration had damaged engine…43,000 miles.
Vauxhall garage initially told me £4,500 for new engine, but £3,500 would be covered under an extended warranty I purchased in 2021 when I bought the car. Told me Vauxhall would not make any contribution as I would be using extended warranty.
Contacted Vauxhall Customer care, first advisor initially called to say Vauxhall would cover 60% of replacement belt but then said Vauxhall would not cover anything as it was a full engine replacement and I was using an extended warranty. They did described issue on the call as a manufacturing fault. I argued that the extended warranty I purchased was from Arnold Clark and nothing to do with Vauxhall, it didn’t make sense for them to initially agree to contribute and then withdraw offer, especially when they described issue as manufacturing fault. Kept on asking them to explain but getting nowhere, told them I would be taking complaint to motoring ombudsman. Asked for issue to be escalated and after a week got a call to say Vauxhall coving full cost of engine replacement.
Obviously happy they agreed to cover cost but I had to do a lot of calling and arguing to get to that point.

[edgejedi]

So the lesson of this is to stand your ground then. Thanks Vauxhall, of most common faults i never expected this to rise to the higher levels

[GRANDLANDX68]

2018 turbo wet belt disintegrated and advised needed new engine as disintegration had damaged engine…43,000 miles.
Vauxhall garage initially told me £4,500 for new engine, but £3,500 would be covered under an extended warranty I purchased in 2021 when I bought the car. Told me Vauxhall would not make any contribution as I would be using extended warranty.
Contacted Vauxhall Customer care, first advisor initially called to say Vauxhall would cover 60% of replacement belt but then said Vauxhall would not cover anything as it was a full engine replacement and I was using an extended warranty. They did described issue on the call as a manufacturing fault. I argued that the extended warranty I purchased was from Arnold Clark and nothing to do with Vauxhall, it didn’t make sense for them to initially agree to contribute and then withdraw offer, especially when they described issue as manufacturing fault. Kept on asking them to explain but getting nowhere, told them I would be taking complaint to motoring ombudsman. Asked for issue to be escalated and after a week got a call to say Vauxhall coving full cost of engine replacement.
Obviously happy they agreed to cover cost but I had to do a lot of calling and arguing to get to that point.

Great to see you have got it resolved.
It seems to show persistence on this issue is key to getting it fixed by them.