Did you get any joy?Big Mo 86 wrote: ↑Sun Jun 16, 2024 7:55 am On Saturday the 11th of May, the car went through a service at Arnold Clark Kia Kirkcaldy. We were told that three things needed to be looked at, but nothing was serious. The bonnet was catching, and new brakes and tires would need to be replaced before winter. The car is a 2019 plate with 61k miles and never missed a service.
On Sunday the 12th of May, the engine management light came on. (The next day)
On Monday the 13th, my partner took the car to Arnold Clark and was told it was a sensor. The light was off when she got back in the car.
On Tuesday the 14th, the light was back on. I phoned Arnold Clark and explained the situation. I was told to bring it in, but that the car was perfectly safe to drive.
The light then went off.
On Monday the 20th, the car broke down. With no light been visable at all
On Tuesday the 21st, we the car taken to Arnold Clark Kia, where they said they would take a look at it.
On Thursday the 30th of May, after being told it was a faulty wet belt, they said the car would need to go to a Vauxhall-approved Arnold Clark, so it was sent from Fife to East Kilbride.
On Friday the 31st, the car arrived in East Kilbride.
While the car was there, we were told the engine was knackered and that we should contact Vauxhall to see if they would pay any goodwill towards getting the car fixed.
On Thursday the 6th of June, Arnold Clark contacted me and told me all their investigation work had been carried out and sent to vauxhall for their final decision.
Friday the 14th we received and email feom vauxhall to say the investigation was almost complete but they needed information from last year's service. We've had the car 2 years and both services have been carried our by arnold clark. I feel it's now getting the point they're trying to blame us, even though from the last 2 services there was no mention of the wet belt. Somethings just not sitting right with me about this.
During this whole process 25 days we've not had or been offered a courtesy car we have asked, we don't have another car, my partner who's a social worker can't get to her work. We've also got a daughter who's classed as disabled and we can't get her out, she has severe autism and ADHD and won't go on public transport. During the time that the car was in kirkcaldy I was made aware from a mechanic , that with my car a vauxhall Grandland x, wet belt issues are a massive problem with the car, and having looked online there's a massive vauxhall forum, with thousands of people having the same issue. Now during our latest service the wet belt was never spoke about to be replaced or saying it was damaged all that was said to us is what I've said at the start.
I worked this on Friday the 14th in my notes as I contacted citizens advice who offered zero help, I'm going to contact trading standards on Monday. As of Monday our cars been off the road for 4 weeks. Come this Tuesday our car has been on an Arnold clark premise for 4 weeks with nothing been done
Over 2 months without my motor now
. The last service was April and we have only done 900 miles since then. Total of 50,000 on the clock .